Contact Center Agent - Dubai, United Arab Emirates - Fakeeh University Hospital

Fakeeh University Hospital

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

About Fakeeh University Hospital
Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths.

Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care - drawn from the renowned Fakeeh Care group based in Saudi Arabia.

Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world.

Our passionate staff members have years of experience within and outside the country.

Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large.

Additionally, we operate an efficient emergency department

Job Profile:

To support Fakeeh University Hospital (FUH) mission and vision statement.
Will provide telephonic scheduling for patients calling with one of the many services FUH provides.
Coordinates booking of appointments to optimize clinic function.
Supports the successful achievements of Operations strategic goals.

Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.

Responsibilities:
Organization Skills Technical Staff Function Attitude and Willingness Customer Service and Communication Quality & Accuracy Responsibility to Management Education:

High School Experience:

Excellent English verbal/written communication skills.
Exposure to / experience with customer service principles
Knowledge of Arabic desirable.
Computer literacy
Medical Terminology / or exposure to medical environment
Previous Contact Centre experience/appointment management

Exposure to / experience with CQI / JCI principles

Skills:

Ability to be flexible and adaptable in a variety of situations.
Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
Effective Communication
Listening
Oral/Written Communications
Problem Solving
Remain calm under trying circumstances and work with frequent interruptions.

Strong attention to detail Competencies:

Quality oriented
Abilitty to manage stress
Taking Responsibility
Teamwork
Adaptability
Customer Service
Understanding the Job