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- Follow all established health and safety procedures in every treatment for guests' well-being, utmost comfort, and satisfaction.
- Conduct thorough consultations with clients to understand their specific needs, preferences, and any health concerns.
- Perform a variety of spa treatments such as massages, facials, body wraps, and other beauty and wellness therapies.
- Use appropriate techniques, products, and equipment to deliver high-quality services.
- Complete all necessary paperwork (questionnaire, consultation forms) correctly and refer to supervisor/manager prior to any treatment delivery. Document pertinent information on the guest's personal record.
- Massage the body, using techniques as kneading, rubbing, and stroking to stimulate blood circulation, relax contracted muscles or to relieve other conditions.
- Administer steam or dry heat, ultraviolet, infrared or water treatments on request of the guest.
- Provide directions to clients in activities such as reducing or remedial exercises
- Record treatments furnished to customers
- Ensure that treatment rooms are tidy and all the items available e.g. towels, candles, oils, etc.
- Maintain a clean and organized workspace, following all hygiene and safety protocols.
- Adhere to spa policies and procedures related to cleanliness, sanitation, and client confidentiality.
- Promote spa services and products to clients, aiming to enhance their overall spa experience.
- Upsell additional services or products when appropriate.
Spa Therapist - Dubai, United Arab Emirates - IHG Hotels & Resorts
