Assistant Manager - Dubai, United Arab Emirates - Marriott International, Inc

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Job Number


Job Category Loss Prevention & Security


Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Non-Management

***Responsibility of VIP arrival and departure. Coordinate with guest relations for any special arrangement, in-room check-in,
meet & greet all VIP and Royal family upon arrival. And look after VIP who attending events in-house. Supervise also
advice the team for special local occasion.


SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports
  • N/A
  • Titles of Direct Reports
  • N/A

CANDIDATE PROFILE

Experience:

-
Experience of more than 5 years

Skills and Knowledge
Writing - Communicating effectively in writing as appropriate for the needs of the audience.

  • Management of Financial Resources
  • Determining how money will be spent to get the work done, and accounting for these
expenditures.

  • Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and
sentences.

  • Clerical
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records,
stenography and transcription, designing forms, and other office procedures and terminology.

  • Basic Computer Skills
  • Using basic computer hardware and software (e.g., personal computers, word processing software,
Internet browsers, etc.).

  • Job Specific Computer Skills
  • Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi,
Point of Sale, HR technology).
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

  • Management of Material Resources
  • Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed
to do certain work.

  • Equipment Selection
  • Determining the kind of tools and equipment needed to do a job.


  • Originality

  • The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways
to solve a problem.

  • Mathematics
  • Using mathematics to solve problems.
Management Competencies

  • Adaptability
  • Ability to effectively adjust to major changes in work tasks or the work environment.


  • Building Trust

  • Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions
and those of the organization.

  • Communication
  • Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and
helping them understand and retain the message.

JW Marriott Marquis Hotel Dubai Hotel
Marriott Confidential and Proprietary Information

  • Customer Focus
  • Ability to develop and sustain productive customer relationships; actively seeking information to understand
and address customers' needs.

  • High Work Standards
  • Sets high standards of performance for self and others; assumes responsibility and accountability for
successfully completing assignments or tasks.

  • Planning and Organizing
  • Skilled at establishing courses of action for self and others to ensure work is completed efficiently.


  • Problem Solving/Decision Making

  • Ability to identify and understand issues, problems, and opportunities; using effective
approaches for choosing a course of action or developing solutions.

  • Stress Tolerance
  • Ability to maintain stable performance and positive relationships with others while under pressure or
opposition.
Technical/Professional Knowledge and Skills - Demonstrates a satisfactory level of position-related t


Education or Certification
-
High School

SPECIFIC DUTIES

  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Responsible for Preparing the VIP arrivals list and following up to make sure of the smoothly check in.
  • Responsible for retrieving all the information about the VIP guest and the entire preparation of the VIP arrival (Checking
the rooms, know what the guest needs etc.)

  • Responsible for organizing the team for the arrival of VIPs reservation as well as VIPs attending Events.
  • Responsible for team duties in weekend according to the hotel occupancy as well as Events.
  • Responsible for retrieving all the necessary information from Guest Relation, Room Controllers, Events and Restaurant
reservation in regards to VIP Arrival.

  • Responsible for all VIP Reservations, Rooms, Restaurant, Ballroom for events and follow about guest satisfaction and
prepare the daily brief report.

  • Update the local authorities (Police, CID, national security, etc....) on details of specific guest reservations, movements,
and friends, accompany, meetings, etc....)

  • Checking guest activities on social media and update local authorities on the same as requested.
  • Sending a

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