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- Collaborate with the Managing Director of DME to develop a comprehensive five-year business plan and contribute to the annual budgeting process for DME, specifically focusing on Capital Expenditures (Capex).
- Develop and present strategic proposals for organizational adjustments within covered functions aimed at meeting business plan objectives.
- Oversee and manage day-to-day operations, ensuring efficiency, quality, and timely delivery of products/services.
- Develop and implement operational policies, procedures, and systems to optimize workflow and enhance overall productivity in all processes.
- Collaborate with cross-functional teams to streamline processes and improve overall business performance.
- Lead and supervise the team, providing guidance, coaching, and performance feedback.
- Monitor key performance indicators (KPIs) to assess operational effectiveness and implement improvements as needed.
- Foster a culture of continuous improvement and innovation within the operations department.
- Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.
- In close collaboration with AFS & Maintenance Division Manager, oversee the after-sales service function, addressing customer inquiries, concerns, and warranty claims.
- Develop and implement strategies to enhance after-sales support, including efficient issue resolution and customer communication.
- Collaborate with the sales and marketing teams to gather customer feedback and implement improvements.
- Monitor and analyze after-sales service metrics, striving for continuous improvement in customer satisfaction.
- Ensure continuous monitoring of actual costs and promptly report any discrepancies with standard costs to Directors.
- Generate the annual budget in alignment with the objectives and strategic business assumptions of Dextra Middle East organization.
- Produce monthly Financial and Statutory Statements for DME in accordance with relevant local regulations.
- Produce accurate and timely accounting reports.
- Collaborate and oversee the annual audit schedule in coordination with the Dextra Group Audit Department
- Manage accounts receivable and optimize cash flow by reducing payment delays.
- Optimize inventory Control and Working Capital Requirement in alignment with the directives set by the Board.
- Implement and oversee a comprehensive individual evaluation procedure in alignment with Group Standards, including Performance Management System (PMS), Key Performance Indicators (KPIs), precise job descriptions, and one-on-one sessions.
- Ensure the proficiency and commitment of DME's workforce through:
- Formulating, executing, and evaluating the effectiveness of the DME Learning and Development plan.
- Supporting the implementation of Dextra Group Potential Guidelines while actively participating in their execution.
- Implement regular engagement surveys and ensure their follow-up.
- Execute annual recruitment plans efficiently, meeting tight deadlines and budgetary constraints while ensuring alignment with market standards and internal equity principles. Qualifications:
- Bachelor's degree or higher in Business Management, Finance, or related field.
- Proven experience in operations management, with a focus on efficiency and process optimization.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication and interpersonal skills for effective collaboration across departments.
- Experiences overseeing HR & Finance operational.
- Experience in after-sales service management, with a customer-centric mindset.
- Analytical skills to assess operational metrics and implement data-driven improvements.
- Problem-solving abilities and adaptability in a dynamic business environment.
- Self-Driven, Energetic and could work well dynamic environment
- Excellent command in English and Arabic, both written and spoken.
- High proficiency in Microsoft Office Suite for documentation, reporting, and communication.
- Familiarity with SharePoint or other document management systems for maintaining project files and documentation.
- CRM software Other skills:
- Standard and Actual Costs
- Strategic buying rates
- Quality Audits Mandatory certifications
- Inventory Targets and Working Capital
- DSO and Credit Control Limits
- Reporting
- Internal and external Audit reports
- Group policies and local laws compliance
- KPI's, Dashboards, reports, and indexes
- You have errors in applying
General Manager, Operations - Dubai, United Arab Emirates - Dextra Group
Description
Responsibilities
:Organization, Strategy, and Management
After Sales Service
Finance
HR
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