Customer Service Agent - Abu Dhabi, United Arab Emirates - Al Fanar Gas Services Group

Al Fanar Gas Services Group
Al Fanar Gas Services Group
Verified Company
Abu Dhabi, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Answer all incoming calls and handle caller's inquiries whenever possible.

  • Redirect calls as appropriate and take adequate messages when required.
  • Greet, assist and/or direct guest, clients, visitors and others as needed.
  • Ensure at all times and attend to customer needs in a professional, friendly and courteous manner
  • Ensure that a high level of professional rapport is developed and maintained with all customers
  • Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken
  • Direct the clients/customers and visitors to the appropriate staff member.
  • Handling the Customer Care during regular business hours
  • Receive, manage and resolve customer complaints.
  • Scheduling appointment for New Connections & Disconnections, meter reading, invoice delivery, payments etc.
  • Giving instructions to the Customers to those who will request for Disconnection and obtaining Clearance Certificate.
  • Informs customers of registration procedures, payment options and office location and timing details.
  • Coordinating all transaction inquiries (payment, invoice, service charge etc.) to every customer.
  • Guiding customers on how to do Website / App registration and process the payment.
  • Handling customers who will pay Monthly/Quarterly bill and who will claim Final Bill/Refund and Clearance Certificate in the office.
  • Filing the Daily Technician's Report (Connection/Disconnection & Emergency Log).
  • Attending emergency calls (Mock Drills), providing the safety procedure according to the company standard.
  • Assisting Front desk agent during clearance timings, when required.
  • Coordinate with Accounts Department for final invoice and clearance issuance.
  • Coordinate with O&M department for emergency assistance when required.
  • Following Up on Late Payments on phones.
  • Coordinating Late Payment SMS with IT.

Eligibility:


  • Must have minimum 35 years of Customer Service Agent (Inbound Call Centre).
  • Bachelor degree in any field.
  • Strong communication skills & proficiency in English
  • Handson experience in Computers, MS Excel & Word.
  • Preference will be given for those who are available to join immediately.

Job Location:
Abu Dhabi


About us:


Al Fanar is one of the U.A.E's leading and best oil and gas company, specializing in distribution systems for Liquefied Petroleum Gas (LPG), Synthetic Natural Gas (SNG) and Natural Gas (NG).

Headquartered in Abu Dhabi since 1990.


Application Question(s):

  • Are you currently available inside UAE ?
  • Current UAE Visa status ? (Employment visa /Cancelled visa /Visit visa)
  • Current salary ?
  • Minimum expected salary ?
  • Nationality ?
  • Active mobile number ?
  • Notice period ?
  • This position is based in Abu Dhabi. Are you willing to relocate to Abu Dhabi ?

Experience:


  • Customer Service Agent (Inbound Call Centre): 3 years (required)

License/Certification:

  • Bachelor degree (required)
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