Clinical Nursing and Ancillary Lead - Dubai, United Arab Emirates - American Hospital Dubai

Description

Description

Serves as the primary bridge between clinical operations and the IT function, providing expert leadership in the design, implementation, optimisation, and governance of clinical information systems across nursing and ancillary services. Ensures that EMR (Oracle Health / Oracle Cerner) and related applications support safe, efficient, and evidence-based care, drives workflow redesign and digital transformation initiatives, strengthens clinical engagement and adoption, and ensures compliance with JCI, DHA standards, and AHD's policies. Acts as a strategic partner to the CIO, Nurse Directors, and service line leaders, this role advances the hospital's digital health strategy, enhances care quality and operational performance, and supports continuous improvement across the clinical environment.

Responsibilities

Clinical Informatics Leadership and Strategy

• Leads the planning, design, implementation, and optimisation of nursing and ancillary information systems including EMR (Oracle Health / Oracle Cerner), CPOE, clinical documentation, and device integrations.
• Conducts workflow analysis and redesign to support safe, efficient, and standardised patient care.
• Aligns clinical IT initiatives with digital health strategy, quality and safety priorities, and regulatory requirements.

Stakeholder Engagement and Clinical Liaison

• Acts as the primary liaison between IT, Nursing, and Ancillary Services, translating clinical needs into technical requirements within the EMR / Oracle environment.
• Facilitates multidisciplinary clinical informatics governance committees to guide prioritisation, enhancement, and standardisation decisions.
• Drives clinical adoption and change management through strong engagement with clinical leaders and frontline staff.

System Implementation, Optimisation and Support

• Leads clinical workstreams in EMR projects (including Oracle Health / Oracle Cerner) encompassing requirements gathering, configuration review, testing, go-live planning, and post-implementation optimisation.
• Coordinates or performs clinical system testing (functional, integration, and user acceptance) to ensure safety and regulatory compliance of EMR / Oracle clinical modules.
• Collaborates with IT, vendors, and biomedical engineering to support device connectivity and end-to-end workflow reliability.

Training, Education and Change Management

• Develops and oversees training programmes for nurses and ancillary teams on EMR and clinical applications, including Oracle systems.
• Creates and maintains user guides, e-learning tools, and competency materials.
• Identifies, coaches, and supports clinical super users and system champions.

Quality, Safety, Data and Performance Improvement

• Analyses clinical data, utilisation metrics, and incident trends using EMR / Oracle reporting and analytics tools to identify improvement opportunities.
• Ensures documentation templates, order sets, and clinical decision support tools are evidence-based and aligned with policies and accreditation standards.
• Partners with Quality, Nursing, and Ancillary managers to build digital solutions that enhance patient safety, medication safety, and infection control.

Governance, Compliance and Risk Management

• Develops and enforces clinical system usage, documentation, and data integrity guidelines across EMR and Oracle platforms.
• Ensures compliance with DHA regulations, privacy requirements, and JCI standards for clinical information management.
• Supports risk mitigation efforts linked to system downtime, data issues, or unsafe workflows.

Vendor, Project and Resource Management

• Works closely with vendors (including Oracle Health) and internal project managers on planning, deliverables, and timelines.
• Participates in product evaluations, RFPs, and system selection processes.
• Supports business case development, ROI assessment, and benefits realisation analysis.

Professional Development and Leadership

• Stays current with trends in nursing informatics, UAE healthcare standards, and leading digital health practices.
• Mentors nurses and ancillary professionals interested in informatics and provides depth to the clinical-IT talent pipeline.
• Promotes a culture of innovation, collaboration, and patient-centred digital transformation.

Qualifications

QUALIFICATIONS & SKILLS:

• Bachelor's Degree in Nursing.
• Master's Degree in Nursing Informatics, Health Informatics, Healthcare Management, or related field is preferred.
• Valid professional nursing registration; eligibility for DHA/DoH/MOHAP licensure.
• Certification in Nursing Informatics or Health Informatics (ANCC, HIMSS, or equivalent).
• Project management certification (PMP, PRINCE2) or formal change management training.

PROFESSIONAL EXPERIENCE:

• Minimum eight (8) years of clinical nursing experience in an acute hospital environment with at least three (3) years of experience in nursing informatics, clinical applications, or clinical-IT leadership roles.
• Knowledge of nursing and ancillary workflows (Pharmacy, Radiology, Laboratory, Rehabilitation, Respiratory Therapy).
• Knowledge of EMR systems (Oracle Health / Oracle Cerner), CPOE, documentation standards, and clinical device integration.
• Knowledge of accreditation and regulatory requirements, including JCI, DHA/DoH, and Magnet principles.
• Knowledge of clinical pathways, clinical decision support, and evidence-based practice.
• Skills in workflow mapping, process improvement, and clinical transformation.
• Skills in leading or supporting EMR and Oracle optimisation projects within tertiary or top-tier hospitals (UAE experience preferred).
• Skills in collaboration, stakeholder management, and clinical engagement.
• Skills in designing and delivering training, competency assessments, and instructional materials.
• Skills in interpreting data, dashboards, and system utilisation reports generated from EMR / Oracle platforms to support decision-making.
• Skills in communication, negotiation, and facilitation within multidisciplinary teams.
• Ability to translate clinical requirements into technical specifications that support safe and efficient workflows.
• Ability to lead change, build consensus, and influence stakeholders without formal authority.
• Ability to manage multiple projects, meet deadlines, and prioritise effectively in a fast-paced environment.
• Ability to promote and uphold patient safety, data integrity, and quality outcomes in all clinical IT decisions.