Head Sommelier - Abu Dhabi, United Arab Emirates - Anantara Hotels, Resorts and Spas

Description

• Managing BeverageOperations
• Ensures compliance with all food& beverage policies, standards and procedures by training,supervising, follow-up and hands onmanagement.
• Implements agreed upon beveragepolicy and procedures throughout theproperty.
• Manages in compliance with allapplicable beverage laws.
• Understands beveragecontrol including days on hand, perpetual inventory, beverage pars,portion control, costs controls, beverage potentials, mix of salesanalysis for beverage, issue & returns, food standards, andperiod end inventory.
• Monitors adherence to allbeverage control policies andprocedures.
• Attends pre- and post-conventionmeetings as needed to understand groupneeds.
• Comprehends budgets, operatingstatements and payroll progress reports as needed to assist in thefinancial management ofdepartment.
• Participates in the management ofdepartment's controllable expenses to achieve or exceedbudgeted goals.
• Manages to achieve or exceedbudgeted goals.
• Ensures compliance with allbeverage policies, standards andprocedures.
• Maintains food handling andsanitation standards.
• Manages inventoriesaccording to budget and businesslevels.
• Assists with developing menus andpromotions as necessary.
• Leading BeverageTeam
• Trains staff on beverage control policiesand procedures.
• Supervises staffing levels toensure that guest service, operational needs and financialobjectives are met.
• Ensures employeesunderstand expectations andparameters.
• Communicates critical informationto the beverage staff regarding each event.
  

Ensuring Exceptional CustomerService

• Provides excellentcustomer service.
• Interacts with guests toobtain feedback on product quality and servicelevels.
• Responds effectively to guest problemsand complaints.
• Empowers employees to provideexcellent customer service.
• Emphasizes guestsatisfaction during all departmental meetings and focuses oncontinuous improvement.
• Provides feedback toindividuals in an effort to improve serviceperformance.
• Reviews comment cards and guestsatisfaction results withemployees.