Guest Service Agent - Dubai, United Arab Emirates - IBIS

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    Permanent
    Description

    Job Description

    Guest Service Agent
    First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities.
  • What you will be doing:

  • Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
  • Take the initiative to add a personalized experience.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
  • Qualifications

    Your experience and skills include:

  • Service focused personality is essential; experience is an asset.
  • Prior experience working with Opera / Opera cloud or a related system.
  • Fluency in English & Arabic; additional languages are a plus.
  • Bachelors or diplomas/certifications are required.
  • Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
  • Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.