Handover Officer - Dubai, United Arab Emirates - Binghatti Holdings

Binghatti Holdings
Binghatti Holdings
Verified Company
Dubai, United Arab Emirates

1 day ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

A CRM Handover Officer maintains and building relationship with the clients for
handing over of keys to customers, conducting Home Orientations and coordinating for
handover of projects.


Responsibilities & Duties

  • Communicating with the Finance/Accounts department to maintain accurate and updated information on client accounts and payments.
  • Checking the handover conditions from related departments
  • Coordinating and inviting customers to inspections and handovers
  • Following up on building progress with the Construction Department
  • Conducting and confirming internal inspections before inviting customers to do the inspection and handover
  • Informing customers about updated information related to their property
  • Contacting and inviting customers for unit inspection and handover
  • Coordinating with the Construction team to handle all the related issues to unit and handover and property condition
  • Preparing/facilitating/coordinating all related documents for the handover process (regulations, water and electricity bills etc)
  • Coordinating with the Property Management Company to ensure all their tasks are well performed
  • Reporting to the line management as required
  • Various tasks assigned by management such as snag list for all project.
  • To carry out the snagging as per company policy and issue certificate before Customer orientation to ensure properties are in good condition and are ready for viewing.
  • To carry out the desnagging process after Customer Home Orientation and issue 'Handover Certificates' to confirm that customer snags are attended, and properties are ready for beneficial occupancy.
  • To coordinate readiness of the properties with contractors and Project Managers.
  • To carry out the checks and snag list for 'mockup' units during construction to ensure high standard of quality and level of finishes, as per company Standards.
  • Identifying manpower requirement based on trade to carry out work during DLP period.
  • To manage the team of outsourced Engineers.
  • Inspecting unsold apartments and to maintain and carry out works on unsold apartments

Academic & Trades Qualifications

  • Gain experience in a customer service, account management or bookkeeping role.

Education Requirements

  • Bachelor's Degree in commerce, accounting, finance, economics, or legal studies is
    an advantage.

Working Experience & Skills

  • Intermediate to Advanced Skills in MS Excel
  • Excellent communication & strong interpersonal skills, English & Arabic
  • Should have working knowledge with CRM systems.
  • Customer service orientation & conflict management skills.
  • Good organizational skills
  • Strong facilitating/communication, negotiation and problemsolving skills
  • Basic construction background or related experience

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)
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