Assistant Restaurant Manager - Dubai, United Arab Emirates - Palazzo Versace Dubai

Description

• Ensure that the team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• Ensure that all staff arrive for and finish shifts at correct time
• Develop strategies to ensure staff are correctly managed and staff problems can be remedied
• Ensure that tables are arranged and set up accordingly
• Ensure that service stations are correctly arranged and set-up
• Ensure that all staff are familiar with correct billing procedures
• Maintain all equipment in good condition and ensure staff are trained to handle all of it.
• Arrange daily meetings for staff/attend daily meetings
• Attend all training sessions arranged by Palazzo Versace
• Ensure up-to-date training materials are circulated to relevant staff
• Ensure small groups of VIP guests are catered for according to Palazzo Versace standards
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
• Conduct and attend all meetings in absence of managers
  
  

• Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• Communicate outlet performance to Manager and senior management
• Creating and executing plans for department sales, profit and staff development
• Ensure all staff seek to reduce loss and maximize profitability wherever possible
  
  

• Supervise F&B service by directing and guiding his/her subordinates
• Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
• Identify and carry out any specific training and development needs among the team
• Ensure the performance of staff is accurately managed, assessed and acted upon
  
  

• Support company's philosophy and company culture through the use of Core standards on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
  
  

• Ensure guests preferences are remembered by staff and delivered on
• Ensure all relevant supervisors are trained to take reservations
• Ensure greeting, seating and taking orders by staff are all done to Palazzo Versace standards
• Be aware of outlet up-selling strategy and communicate to all relevant staff
• Ensure food and beverages are presented to guests according to Palazzo Versace standards
• Ensure guests' satisfaction is met by every member of staff
• Ensure staff know how to handle special requests and VIPs
• Deal with guest complaints according to Palazzo Versace standards and communicate to Manager where appropriate
  
  

• Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
• Ensure that the environment of the outlet is being maintained to MO standards
  
  

• Be aware of, and comply with, safe working practices as laid down under Health and Safety practices. This will include your awareness of any specific hazards at your work place
• Be aware of, and comply with local and relevant Food Acts.
• Wear any appropriate protective clothing provided by or recommended by the Hotel.
• Report any defects in the building, plant or equipment according to the Hotel procedures.
• Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
• Be aware of Fire safety plans
• Adhere to procedures regarding Health & safety
• Adhere to procedures regarding HACCP standards
• Attend any training deemed appropriate by your Head of Department
  
  

• High school diploma or Degree in Business Administration/Hospitality Management
• A total of 4-5 years Food and Beverage experience.
• 2 years minimum in a similar role in a 5 * international environment
• Fluent in spoken and written English.
• MS Program (Word, Excel, PowerPoint, Visio).
• Advanced Excel.
• Experience working in a multi cultural environment.
• Organized and well planned.
• Able to work with speed and efficiency throughout maintaining positive attitude.