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- Opportunities for high-achieving members, with no rules around where, when, how, or how often
- Join a market leader within Insurance Broker
- Flexible working options
- Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
- Communicate effectively with clients based on their preferred style, through careful listening, questioning and critical thinking
- Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
- Consistently support Strategic Account Managers in account retention/renewal cycle
- Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
- Conduct Bayzat platform and employee benefits training and drive utilization
- Organize and coordinate wellness events for clients
- 5+ years' experience in a client-servicing or account management role (medical insurance experience is mandatory)
- Strong organization skills and detail – oriented
- Time Management and prioritization is key to the role
- Excellent verbal and written communication
- Excellent problem-solving skills and proactive approach
- Ability to build strong relationships with internal and external stakeholders (mid-level executives)
- Should be empathetic and able to adapt to high stress/pressure environment
Strategic Account Manager - Dubai, United Arab Emirates - Snaphunt
Description
The Offer
The Job
You will be responsible for :
The Profile
The Employer
Our client is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company.