IT Support Specialist - Dubai - MBR Partners

    MBR Partners
    MBR Partners Dubai

    1 week ago

    د.إ90,000 - د.إ160,000 (AED) per year *
    Description
    Our client is building the next-generation Network Operating System (NOS) and Management Suite (NMS) for data centre and telecom-grade switches and routers


    Our mission:

    create the first world-class networking software platform to emerge from MENAT, backed by one of the world's largest and most recognised ODMs.

    This is a greenfield project — no legacy baggage, full freedom to innovate.

    They are not just building another NOS — They are rethinking how network operating systems should work in an AI-driven world to scale across modern data centres, cloud fabrics, and telco backbones.


    We are looking for someone to join the IT Support team and be the go-to expert for keeping our users productive and our infrastructure running smoothly.

    As an IT Support Specialist, you'll provide hands-on support primarily across Linux and macOS systems (desktop, laptop, and server), with secondary coverage for Windows.

    You'll troubleshoot complex issues at the OS, network, and application level, and build repeatable solutions — not just quick fixes
    — to raise the bar for end-user support.

     


    This is a chance to work across a diverse environment — from laptops and servers to Wi-Fi, VPNs, and collaboration tools — and to help shape our support processes, automation, and knowledge base as the company scales.


    What You'll Do:

    • Provide first-line and escalated support for Linux and macOS systems with secondary Windows support.
    • Diagnose and resolve issues beyond "next-next-finish," including OS-level, network, and
    application-level problems.


    • Troubleshoot network issues across TCP/IP, DHCP, DNS, routing, Wi-Fi, and basic Layer 1/2/3 problems.
    • Handle VPN connectivity problems (FortiClient VPN, IPsec, SSLVPN, NetBird, OpenVPN, WireGuard, etc.)
    • Perform hardware tasks including OS deployments, disk imaging/cloning, cable tracing and labelling.
    • Support and maintain IT infrastructure components such as printers, scanners, projectors, WAPs, VoIP phones, and conferencing equipment.
    • Assist with application-level troubleshooting (Office, browsers, dev tools, remote desktop tools,
    etc.)


    • Manage user onboarding and off-boarding: account creation, access control (SSO/LDAP/SAML/Active Directory), and hardware/software provisioning.
    • Administer file system permissions and user/group security across Linux and macOS (and Windows where needed).
    • Maintain endpoint security (antivirus, disk encryption) and leverage remote support tools.
    • Document procedures, create knowledge base articles, and keep asset inventories current.
    • Communicate clearly with users at all technical levels and provide empathetic, high-quality support.

    What We're Looking For:

    • Deep proficiency with Linux and solid Windows knowledge (MacOS experience would be a plus).
    • Strong grasp of networking fundamentals and troubleshooting.
    • Ability to diagnose complex issues at OS, network and application level — not just perform basic installations.
    • Experience assisting both technical and non-technical users.
    • Ability to handle OS installs, imaging, and hardware-level tasks.
    • Familiarity with printers, WAPs, VoIP phones, and other IT infrastructure.
    • Understanding file permissions and security on multiple platforms.
    • Knowledge of VPN technologies and remote support tools.
    • Excellent problem-solving, communication, patience, and teamwork skills.
    • Ability to work independently, handle urgent issues, and assist with physical IT setups.
    Ways to Stand Out 


    • Experience with ticketing systems (YouTrack, Jira, etc.)
    • Demonstrated ability to automate or script routine support tasks (PowerShell, Bash, Python).
    • Knowledge of software deployment and patching systems.
    • Familiarity with ITIL practices or service management concepts.
    • Experience supporting development environments (Docker, Git, Jenkins, IDEs).
    • Certifications such as Linux+ or vendor-specific (Apple, Microsoft, Cisco), CompTIA A+/Network+.
    * This salary range is an estimation made by beBee
  • Work in company

    IT Support Specialist

    Only for registered members

    We are looking for an IT Support Specialist to play · a critical role in maintaining the health and performance of our technology infrastructure.This position is responsible for providing hands-on support to end-users, · managing hardware and software setups, · and ensuring smoo ...

    Dubai

    1 month ago

  • Work in company

    IT Support Specialist

    Only for registered members

    To provide comprehensive technical support to all staff and systems within the organization, ensuring efficient IT service delivery via cloud solutions with a focus on IT Service Management (ITSM), endpoint management, data backup, and overall infrastructure stability and securit ...

    Dubai

    1 month ago

  • Work in company

    Support Specialist

    Only for registered members

    This role is primarily intended for candidates based in India. · ...

    Dubai, Dubai

    2 months ago

  • Work in company

    IT Support Specialist

    Only for registered members

    To provide first level of help desk support to the issues reported by the business users. · ...

    Dubai, Dubai

    3 weeks ago

  • Work in company

    IT Support Specialist

    Only for registered members

    Preparation of IT documentation, including IT requirements, terms of reference (ToR), and technical reports; · Technical support and infrastructure management, which involves diagnosing and resolving technical issues, installing and configuring servers, networks, and IT security ...

    Dubai د.إ90,000 - د.إ160,000 (AED) per year

    1 day ago

  • Work in company

    IT Support Specialist

    Only for registered members

    To provide first level of help desk support to the issues reported by the business users. · ...

    Dubai

    3 weeks ago

  • Work in company Remote job

    Customer Support Specialist

    Only for registered members

    We are seeking a dedicated and customer-focused Customer Support Specialist to deliver exceptional support experiences in a fully remote work-from-home environment. · This role is ideal for professionals who enjoy helping customers, solving problems, · and supporting business ope ...

    Dubai, Dubai

    3 weeks ago

  • Work in company

    Business Support Specialist

    Only for registered members

    The Business Support Specialist provides comprehensive support across finance, human resources and general administration to ensure smooth business operations. · ...

    Dubai

    1 month ago

  • Work in company

    System Support Specialist

    Only for registered members

    This role involves providing technical support as a full-time System Support Specialist in Dubai. · Provide technical support to end users. · Coordinate with external vendors to address system issues. · ...

    Dubai, Dubai

    1 week ago

  • Work in company

    Business Support Specialist

    Modirum Platforms

    · Join Modirum Platforms as a Business Support Specialist · About Modirum Platforms · Modirum Platforms is a leading innovator in delivering secure, AI-driven solutions for Telecom, Critical Communications, Finance, Public & Government, and Energy sectors. With a focus on platfo ...

    Dubai, United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    We re defining retail through our one-of-a-kind Shop & Win model turning everyday purchases into exciting reward-driven experiences With operations across 4 continents a rapidly growing global customer base and over $100M in prizes awarded customer trust and experience sit at the ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for assisting users, resolving inquiries efficiently, and ensuring a high level of customer satisfaction. · The job can be performed entirely from home through internet connecti ...

    Dubai د.إ90,000 - د.إ170,000 (AED) per year

    1 week ago

  • Work in company

    Sales Support Specialist

    Beno

    · Company Overview: · Beno is a leading luxury experiences company dedicated to providing unparalleled personalized services to our esteemed clientele. We pride ourselves on delivering exceptional experiences and exceeding the expectations of our discerning clients. As we contin ...

    Dubai, United Arab Emirates د.إ72,000 - د.إ144,000 (AED) per year

    1 week ago

  • Work in company

    Application Support Specialist

    Only for registered members

    We are looking for an Application Support Specialist to manage and support peripheral and satellite systems such as CRM, payment gateways, document management, · and reporting tools. · Provide L2/L3 support for · satellite and peripheral systems · (CRM, payment gateways, document ...

    Dubai

    3 weeks ago

  • Work in company

    Student Support Specialist

    Only for registered members

    We are seeking a compassionate knowledgeable and organized Student Support Specialist to assist our counselors in guiding students and families through the college planning and application process. · ...

    Dubai

    1 month ago

  • Work in company

    Sales Support Specialists

    Only for registered members

    We are seeking a highly organized and customer-focused Sales Support Specialist to assist the Sales Manager in day-to-day operations. · Serve as a first point of contact for incoming sales and technical queries from customers. · Raise and manage support tickets through internal s ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    Technical Support Specialist | Dubai · We are currently looking for a highly skilled · Technical Support Specialist · to join a leading, diversified UAE-based business group with a strong regional presence across technology, mobility, engineering, and services sectors. The organi ...

    Dubai د.إ90,000 - د.إ170,000 (AED) per year

    1 day ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    Role Description · This is a part-time hybrid role for a Customer Support Specialist based in Dubai, with the flexibility to work from home on certain days. The primary responsibilities include responding to customer inquiries, resolving issues, ensuring customer satisfaction, an ...

    Dubai, Dubai د.إ90,000 - د.إ170,000 (AED) per year

    6 days ago

  • Work in company

    Commercial Support Specialist

    Only for registered members

    We are currently hiring a Commercial support specialist for our client a leading new nicotine business in the region with global expansion for 2026. · ...

    Dubai

    1 month ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    This role supports customers at critical touchpoints by ensuring timely responses, accurate information, and thoughtful resolutions. Previous experience in customer service · Strong written and verbal communication skills with a customer-first mindset · ...

    Dubai

    3 weeks ago

Jobs
>
It support specialist
>
Jobs for It support specialist in Dubai