Receptionist Customer Service Agent - Dubai, United Arab Emirates - Holidays Island Tours & Travel LLC

Holidays Island Tours & Travel LLC

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are currently seeking to hire an individual for the position of Front Desk Officer and Senior Administrative Assistant.

Customer Service:

Assisting customers with modifying or canceling their travel arrangements, such as flight changes, hotel reservations, car rentals, or additional services.
Resolving customer complaints and issues promptly and effectively, ensuring customer satisfaction and retention.
Collaborating with other departments, such as reservations, operations, or sales, to address customer needs and provide appropriate solutions.
Processing customer payments, refunds, and billing inquiries accurately and efficiently.
Offering personalized recommendations and suggestions for travel options, itineraries, attractions, and activities based on customer preferences.
Maintaining a high level of professionalism, friendliness, and empathy in all customer interactions.

Qualifications:

Previous experience in customer service, preferably in the travel industry.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
Strong problemsolving skills, with the ability to resolve customer issues in a timely and satisfactory manner.
Exceptional customer service skills, with a focus on delivering a positive customer experience.
Proficiency in using computer systems, reservation software, and online travel platforms.
Prior work experience in Travel agency is must.
Diploma in Air Ticketing & IATA is added advantage.

Should have basic knowledge of Ticketing & Holiday packages creation portals like Amadeus, GDS, Gallileo & Sabre etc.

Salary:
AED2, AED3,000.00 per month

Ability to commute/relocate: