Call Center Team Leader - Dubai, United Arab Emirates - IBT: Empowering Your Business with Technology

IBT: Empowering Your Business with Technology

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

We are looking to hire Call Center Team Leader. to join our team in IBT.
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Work closely with the team, motivating and coaching them
Hosting 121's and team meetings
Keeping up to date with business development and new product lines
Manage daytoday line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Support the Operations Manager to highlight operational risks and areas for improvement
Lead and inspire a team of customer service agents to deliver excellent levels of individual/team performance and customer satisfaction
Work with the client management team to identify and deliver positive change and business efficiencies
Escalate any appropriate problems to senior management
Team management experience

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Job Requirement:_

- strong communication skills in both Arabic & English.

Minimum of 2 years' experience within a contact center environment as a Team Leader
Excellent leadership and strong communication skills (written & Spoken)
Strong coaching and peopledevelopment skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinker.

Job Types:
Full-time, Permanent

Pay:
AED5, AED6,000.00 per month

Application Question(s):