Desktop Support Administrator - Abu Dhabi, United Arab Emirates - Al Nahiya Group

Description

• TheDesktop support administrator shall provide technical assistanceand support on computer hardware and Network to ensure smooth IToperations. Constantly monitor the functioning of all IT productsand facilitate calibration of required IT products to ensure smoothIToperations.
  
• Providesupport to users includes: installation configuration upgradetroubleshooting; provide firstlevel maintenance of needed IThardware Network and desktop software applications; provide onsitesupport in setting up recovery provisions to enable effective ITsupport to endusers.
  
• Provideeffective incident and problem resolution using highly automatedtools such as remote access online support and knowledge basesystems to enable effective IT support to endusers.
  
• Performtroubleshooting to system failures and identify bottlenecks toensure long term efficiency ofnetwork.
  
• InspectLAN infrastructure and fix minor or majorproblems/bugs.
  
• Testand configure software and maintain and repair hardware andperipheraldevices.
  
• Assistin implementing business continuity and disaster recovery plans forthe concerned systems to ensure smoothoperations
  
• Carryout hardware installation including shelves power strips railscable management and user equipment and perform remote handservices for users to enable effective IT support to endusers.
  
• Implementsystem security protocol including password management datasecurity and discrete working practices where there is access toconfidential information to adhere to company s ITPolices.
  
• Monitorand support Microsoft server s platform i.e. email server coreswitches wireless controllers & wireless network cacheserver and network storages to ensure security and longtermsolutions for ongoing ITissues.
  
• Ensurethat all Operational Procedures are strictly adhered to inaccordance with the set standards to ensure compliance with companys ITpolicy.
  
• Installnetwork printers configure scanners and copier on the networkformat computers and install operating systems and otherapplication on all staffs PCs to ensure the smooth operation ofcomputers in thecompany.
  
• Performnetwork address assignment configuration and authorization ofdirectory services routing tables and routing protocols to alwaysensure smooth functioning of ITNetworks.
  
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Requirements

• Bachelorsdegree or Diploma in Computer/InformationScience
  
• 5years relevant experience isrequired
  
• CCNAqualifications are stronglypreferred.
  
• Certifiedin ITIL v3 FoundationMCSA