Front Office Manager - Dubai, United Arab Emirates - My Australian Career

My Australian Career

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Our Client, one of the premiere hospitality brands in the world, require the services of an experienced Front Office Manager in one of their premium Queensland locations.

A passion for delivering exceptional customer service to exceed guest expectations.
Previous experience managing all aspects of the Front Office operations and administration
Strong leadership and communication skills to manage and motivate the front office team
Demonstrated financial acumen, especially in managing department costs
Excellent organisational and problemsolving abilities to manage daily operations and guest requests.

Responsibilities:

Supervise Front Office staff, including Front Desk, Night Auditors & Bellmen ensuring a high level of customer service is maintained at all times
Assist with scheduling of Front Office staff to ensure busy periods are covered adequately
Troubleshoot all guest issues / problems and determine and process all guest compensation issues
Ensure open communication with Housekeeping, Owner, and all other departments
Assist in coordination of organisation of Front Office information and creation of necessary files and folders
Be able to supply the guest with all information that they need to be able to enjoy their stay
Maintain Health & Safety standards, emergency response procedures, WHMIS, and location of emergency shut off valves / fuses
Ensure all correct procedures are followed for Direct, Wholesaler and Group check in / outs
Ensure all bookings made adhere to correct payment / cancellation policies when making walk in reservations
Assist with all incoming telephone calls to switch board linesAssist guests with general questions and enquiries
Assist the housekeeping department if they are in need of assistance
Ensure Office and Lobby area is clean and tidy at all times
Ensure all staff are adhering to Health & Safety protocols and wearing proper uniforms

If you are successful, our client would be happy sponsor you on an appropriate work visa for Australia.

Benefits include a highly competitive salary, accommodation for six months and if you are married and have a family of course they too will receive appropriate visa for Australia.

YOU MUST HAVE COMPLETED YOUR IELTS/PTE ENGLISH EXAM, AND HAVE EXCELLENT WRITTEN AND SPOKEN ENGLISH.
These roles are for immediate consideration, so if you are interested APPLY TODAY

Job Types:
Full-time, Permanent

Salary:
AED216, AED305,739.00 per year