FBO Operations Controller - dubai - Luxaviation Group

    Luxaviation Group
    Luxaviation Group dubai

    1 day ago

    Description

    ExecuJet delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open, and engaging relationships with passionate colleagues.

    ExecuJet Middle East is currently seeking an Operations Controller to fill a vacancy within our Fixed Base Operation (FBO). The main objective of the role is to facilitate the arrival and departure of aircraft and their passengers.

    KEY RESPONSIBILITIES
    • Responsible for facilitating the arrival and departure of aircraft and passengers
    • Coordinate aircraft servicing in an efficient and timely manner
    • Render personal service to VVIP passengers/guests in the FBO
    • Work closely with Customer Service Supervisor to ensure an efficient and professional service is delivered
    • Prepare and present crew flight briefs
    • Facilitate comfort of passengers/guests and create harmonious atmosphere
    • Greet and welcome passengers/guests to FBO
    • Answers questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc if required
    • Assist with tasks such as loading luggage on/off aircraft and vehicles
    • Guide and escort passengers/guests to/from designated aircraft
    • Expedite transfer of passengers/guests between aircraft and FBO/limousine service
    • Inform passengers/guests upon request, concerning schedules and travel itineraries
    • Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc to promote comfort and well-being of passengers
    • Process handling files accurately and in a timely manner
    • Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
    REQUIRMENTS
    • Minimum two years experience within the aviation industry is mandatory
    • Minimum two years experience of hospitality experience within aviation industry
    • Minimum high school qualification
    • Experience in dealing with VIP guests/passengers
    • Must hold UAE driving licence
    • Fluency on written and spoken English. Additional languages advantageous (Arabic, Russian or French)
    • Good computer skills basic Word and Excel
    Personal Characteristics
    • Professional
    • Trustworthy
    • Ability to multi-tasks in a faced pace work environment
    • Ability to work under time constraints
    • Friendly, calm and polite under difficult situations
    • Patient, tolerant and with a positive approach
    • Team player/works well without supervision
    • Strong problem solving skills
    • Excellent oral communication skills
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