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  • Junior Customer Relations Officer - Al Quoz - Cypher Roastery LLC

    Cypher Roastery LLC
    Cypher Roastery LLC Al Quoz

    2 months ago

    د.إ2,500 - د.إ3,000 (AED) per year *
    Description

    Job Purpose

    The Junior Customer Relations Officer is responsible for managing customer interactions across multiple channels, ensuring smooth online order processing, accurate documentation, and proactive support for e-commerce and marketing initiatives. This role is key to strengthening customer satisfaction, supporting order fulfilment, and maintaining alignment across operations, logistics, and creative teams.

    Key Responsibilities:

    Customer Support & Communication

    • Respond to customer inquiries via email, chat, social media, and phone in a timely and professional manner.
    • Provide product information, recommendations, and upselling opportunities to enhance the customer experience.
    • Handle complaints promptly, ensuring effective solutions and escalating complex cases when necessary.
    • Manage the end-to-end customer journey including order placement, delivery follow-ups, returns, and refunds.
    • Build strong relationships by delivering professional, friendly, and personalized service.
    • Record and track customer interactions in CRM or support systems, ensuring timely resolution.
    • Monitor customer satisfaction, gather feedback, and suggest improvements to enhance the e-commerce experience.
    • Support promotional campaigns and product launches by assisting customers with related inquiries.
    • Collaborate with logistics, operations, and marketing teams to address customer concerns and improve service.
    • Ensure compliance with company policies, service standards, and data protection guidelines.
    • Prepare and submit regular reports on customer service performance, highlighting key areas for improvement.

    Order Management & Documentation

    • Prepare and process online orders, including invoice printing and documentation.
    • Manages order tracking, returns, and exchanges to ensure accuracy and timeliness.
    • Coordinate with the logistics team for on-time order fulfilment.
    • Process both local (Quiqup) and international (DHL) shipments.
    • Maintain accurate records for reporting, auditing, and performance analysis.

    Qualifications & Skills

    • Bachelor's degree or diploma in Business Administration, Marketing, or a related field.
    • 1–2 years of experience in customer service, e-commerce, or sales coordination.
    • Strong communication skills (verbal and written).
    • Basic e-commerce knowledge (Shopify platform preferred).
    • Familiarity with Meta Business Suite (Facebook/Instagram management).
    • Ability to develop creative social media ideas to support campaigns.
    • Experience with Linktree or similar digital tools.
    • Strong customer focus with excellent interpersonal skills.
    • High attention to detail, accuracy, and problem-solving ability.
    • Proactive mindset – able to anticipate needs, identify solutions, and take initiative without waiting for instructions.
    • Proficiency in Microsoft Office (Excel, Word, Outlook).
    • Comfortable using WhatsApp marketing Tool and AI platforms for efficiency.
    • Strong organizational skills with the ability to multitask in a fast-paced environment.

    Why Join Us?

    • Competitive salary and benefits.
    • Opportunity to work with a dynamic team in a growing industry.
    • Career growth and professional development.

    To apply, please send your CV to [] with the subject line "Junior Customer Relations Officer Application".

    Job Type: Full-time

    Pay: AED3,000.00 per month

    Application Question(s):

    • Have you previously worked with Shopify or another e-commerce platform? (Yes/No)
    • This position requires proactiveness. Can you share an example where you took initiative to solve a problem without being asked? (Short answer)
    • Expected salary range.
    • Availability to start (Immediately / 2 weeks / 1 month).
    • Are you familiar with using Meta Business Suite (Facebook/Instagram management)? (Yes/No)
    • The role requires handling customer complaints and escalations. Can you share a specific example of a time when you managed a difficult customer situation? What was the issue, how did you handle it, and what was the outcome?
    * This salary range is an estimation made by beBee
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