Call Center Agent - Sharjah, United Arab Emirates - DAMAS MEDICAL CENTER

DAMAS MEDICAL CENTER
DAMAS MEDICAL CENTER
Verified Company
Sharjah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job brief

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • High school degree

Salary:
AED2, AED3,000.00 per month


Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (required)

Experience:

- call center: 1 year (required)
- medical center: 1 year (required)


Language:

- arabic (required)
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