Customer Support Specialist - Dubai, United Arab Emirates - fortis

Description

Office:

UAE, Dubai, DWTC, One Central, The Offices 2, iSpace Smart OfficesFortis is a leading provider of POS and CRM solutions, empowering small and medium businesses worldwide to streamline their operations and enhance customer interactions.

With over a decade of experience, the founding team has gained the trust of 30,000 merchants across various industries in other countries and under another brand, serving more than 8 million customers.

Now the company is launching in the UAE, headquartered in Dubai, and is committed to supporting local businesses with cutting-edge payment solutions.

Fortis is set to revolutionize business operations in the UAE, providing entrepreneurs with a powerful, user-friendly, and cost-effective solution to enhance their operations and customer interactions.

About the roleWe are looking for an experienced and motivated individual for a remote position to serve as the Customer Support Specialist.

The ideal candidate will handle the Customer Support Channel for our MENA-based customers.

About the roleWe are looking for an experienced and motivated individual for a remote position to serve as the Customer Support Specialist.

The ideal candidate will handle the Customer Support Channel for our MENA-based customers.

What you'll be doingHelp customers solve their requests via chat (WhatsApp), phone calls and email;Resolve technical issues with an individual approach;Respond to questions, research and troubleshoot issues;Communicate with other departments and partners to find the best solutions;Communicate with customers proactively and be polite, positive, and supportive;Help with the expansion of the knowledge base.

Who we're looking forOur ideal candidate is based out of UAE.

Any other location is suitable;Experience in customer support would be considered as advantage;Fluent written and verbal English and Russian language skills;Excellent communication skills with the ability to explain complex concepts in simple terms;Strong analytical and problem solving skills;Good stress-resistance and ability to work under pressure;Computer with Windows 10 or higher, stable internet connection, headset with a microphone.

What we offer to our employeesRemote work with schedule 2/2 from 9AM to 9PM (Dubai time, UTC +4).

Possibility of flexible shifts and/or 5/2 work week;Connecting merchants and their customersCustomers, sales, payments, goods, deliveries, employees, orders, discounts, marketing campaigns – everything that connects you to your customers – in one place.

Our main priorities are inspired employees, successful partners and satisfied clients. We are confident about the way we should act to follow our aspiring heights.
We provide our team members with modern and fully equipped office space as well as a selection of benefits.
CV* (drop file here to upload from your device) LocationCareer experienceCV* (drop file here to upload from your device)Notice period

How long is your notice period?

Visa Permission

Do you live permanently in Dubai (UAE)?

Do you have a job visa to work in the chosen location (above)?

Please specify the term when your job visa expires with month and year in case you answered 'Yes' to the question before

How did you hear about Fortis job opportunities?

By filling this form and Pressing button Submit the application, you agree to the processing of the data you have submitted in accordance with the Privacy Policy

and User Terms . Stay UpdatedUnlock Exclusive Updates, Offers, and InsightsBy clicking "GO" you agree to the processing of your personal data by Fortis as described in our User Terms

and Privacy Policy . You can unsubscribe at any time.#J-18808-Ljbffr