Customer Retention Specialist - Dubai, United Arab Emirates - Client of Talentmate

Description

Job Description The Customer Retention Specialist is responsible for retaining existing customers and preventing churn. They analyze customer behavior and engagement to identify at-risk customers and develop strategies to retain them. The Specialist reaches out to customers, addressing concerns and resolving issues. They also manage customer feedback and proactively implement solutions to improve customer retention. Responsibilities

• Analyze customer behavior and engagement to identify at-risk customers.
• Develop strategies to retain at-risk customers and prevent churn.
• Reach out to customers, addressing concerns and resolving issues.
• Build and maintain strong relationships with customers to drive retention.
• Proactively implement solutions to improve customer satisfaction and loyalty.
• Utilize customer feedback to identify areas for improvement and implement necessary changes.
• Collaborate with internal teams to optimize the customer experience and improve customer retention.
• Monitor customer retention rates and report on performance. Requirements
• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience in customer retention or a similar role.
• Strong communication and interpersonal skills.
• Analytical thinking and problem-solving abilities.
• Ability to work well in a team and independently

Job Details Role Function:

N/A Work Type:
Full-

Time Role Level:
Mid-

Level Country:

United Arab Emirates City:
Dubai Number of Vacancies: 1

Job Category:

Customer Service Company Website:

Desired Candidate Profile

Education:
Bachelor of Commerce()


Gender:
nm


Nationality:
Any Nationality