Team Leader - Dubai, United Arab Emirates - Saif Belhasa Holding L L C
Description
Responsibilities:
- Ensuring all Customer required stationeries are available
- Ensuring all customers are attended by Executives
- Guiding the customers to the departments and the concerns and providing the required information's
- Handling and solving of all minor complaints of the customer
- Coordinating with the CS team to deliver required information to the Customer
- Preparing various reports for CSI review, highlighting areas that needs improvement/Changes and discussing issues
- Promote occupational health and safety within the organization
- Switch off all the power consuming equipment and advise the below fellows to do so
- Make sure all the signage are fixed and clear for the customer and the staff
- Communicate with the other department for fixing the issues (maintenance, purchase)
- File transfer report and prepare the file and clearance letter for the students.
- Handling the storeroom and make the orders for purchase regarding the needs for C.S DEPT.
- Updating the required QHSE report for the quality dept
- Check the daily attendance of the customer service staff and make sure that they are on the seat by 07:50 am
- Preparing the leave paper for the late and absent staff
- Monitoring the cleanness.
- Replace the C.S in charge in case of absence
- Update the complaint report and make sure that the complaints has been solved and updated on the system within the required period
Requirements:
- Excellent communication skills
- Language fluency : English, Urudu / Hindi & Arabic will be an added advantage
- Excellent leadership skills
Salary:
AED4,000.00 per month
Experience:
- customer service: 6 years (required)
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