Head of Digital Product - Dubai, United Arab Emirates - Westay Ltd

Westay Ltd
Westay Ltd
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Job Introduction


We are currently recruiting for a
Head of Digital Product (Mobile Apps) to lead our Digital Team in our Travel Platform, sitting within our Service Operations segment.

You will be responsible for owning the design and development of new and innovative digital consumer journeys, improving the customer experience across our centrally supported B2B/C platforms, planning where we want to go next.


To be successful in this role you will have a technical background, familiar with Omni-Channel Marketing, capable of managing an app life cycle end-to-end; from design and development, to implementation and maintenance, creating a sophisticated end-user experience for our mobile apps.


Role Responsibility

  • Mission: Document and agree the mission, objectives and KPIs for your process with the relevant stakeholders, taking inputs from the global BPO and the Regional Roadmap
  • Engagement: Engage across a complex matrix organisation to communicate, support and monitor progress of the deployment of the process/ service
  • Expert Network: Use your expertise to engage in the design and build process to create the necessary outputs needed for your process or service
  • Develop an Omni-Channel Retail Digital Framework that supports Regional capabilities, ambition and flexes to individual Segment consumer types
  • Establish Robust Market insight informing development of retail categories and leadingedge services
  • Drives continuous assessment of current Retail Engagement & Experience capabilities regionally, identifying development needs
  • Provide strategic recommendations on how to further engage the consumer through developing segmentation and thorough understanding of the omnichannel customer
  • Prioritises and determines effective routes to market for an Omni-Channel Retail promotion and Digital approach by Segment/Region
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What we are looking for_

  • Proven record of professional experience within Digital Marketing, including; Mobile and Omni-Channel Marketing, Service/Payment Product Development, Retail Operations with International Reach
  • Advanced level of technical 'digital' capabilities, with the ability to manage a mobile app life cycle endtoend
  • Knowledge of retail industry advantageous, particularly the food industry, with the capability to understand road maps and system architecture
  • Excellent communicator with the ability to convey complex processes and systems to a nontechnical audience
  • Strong financial acumen and knowledge of payment trends
  • Organised and driven, with the ability to deliver projects on time
  • Ability to sort large amounts of data and consolidate output to drive marketing campaigns
  • High level of computer literacy (Microsoft Office suite and project management)
  • Ability to work autonomously and remotely, and where necessary travel globally and work in a diversified setting
  • Flexibility to work "if applicable" with different time zones and schedules

Salary:
From AED6,000.00 per month


Experience:

Digital Marketing: 3 years (preferred)
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