Uae National - Dubai, United Arab Emirates - Al-Futtaim

Al-Futtaim
Al-Futtaim
Verified Company
Dubai, United Arab Emirates

4 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day


Overview of the role:

To ensure the best customer service & selling experience to our customer, directly & by doing the jobs required.

**What you will do:
- **Description of Accountability:
_SALES_

  • Coordinates people resource and activity to ensure right people in the right place to deliver the sales plan_
  • Takes part in commercial walk rounds with Store Manager and store visitors.
  • Complete probes and ensures the actions are delivered.
  • Keeps up to date with all key communication documents and takes appropriate action.
  • Organizes resource to ensure optimum stock levels for opening and throughout the trading day_
  • Coordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
  • Manages shelf availability to deliver accurate results for the store.
  • Coordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
  • Maintains knowledge of the day to day stock holding in the store and can coordinate resource to ensure availability is maintained throughout the day.
  • Organizes resource to deliver corporate layout, phase changes, floor plan and planogram implementation_
  • Coordinate resource to deliver launches and phase change implementation.
  • Organize resource to deliver floor plan implementation.
  • Carries out decor and equipment checks and implements follow up actions.

_SERVICE_

  • Coordinates resource across zones and Key service areas to ensure customer needs are met_
  • Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
  • Responds to and deals with Customer queries, concerns and complaints.
  • Flexible approach to working in other areas of the store to meet customer demands.
  • Guides, coaches and leads the Store team which help improve the customer shopping experience_
  • Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
  • Delivers great service for our customers and role models 'Service Doing the Right Thing' and our 4 key service behaviors at all times 'Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
  • Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
  • Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.
  • STANDARDS_
  • Ready to Trade Standards_
  • Coordinates resource across zones to ensure that 'packet perfect standards' are maintained.
  • Provides guidance and feedback to customer assistants on hygiene standards.
  • Ensures standards at all service points are maintained throughout the day.
  • Coordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally_
  • Coordinates DEF Reduction and removal.
  • Completes / prepares compliance paperwork for Sign Off.
  • Carries out Duty Management role before store opens / post closure.
  • Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.
  • PEOPLE_
  • Manages a committed team who feel fully engaged, supported and recognized for their contribution_
  • Communicates effectively and engages team through team briefs and huddles.
  • Takes time to ensure employees understand the part they play in delivering their accountabilities.
  • Provides regular feedback to team members and recognizes individuals who perform well in their role.
  • Understands Engagement Survey scores and takes action to drive improvements across the team/department/store.
  • Drives individual performance and develops potential_
  • Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behavior.
  • Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
  • Takes an active role in ensuring all new and existing employees develop the skills and experience
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