Customer Service Associate - Dubai, United Arab Emirates - The Luxury Closet

The Luxury Closet

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

About us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where

we are redefining the world of luxury. We seek to challenge the norms and build a sustainable

company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

A young, dynamic and forwardthinking environment
Fast paced and very short decision times for changes
A canvas for you to truly excel
99% of uptime on sunshine

About the role

Customer Service associate will represent not just the customer service department but The Luxury

Closet as a whole. In this key role, you will exceed productivity goals and deliver against our

customer promises. Our scale is expansive and our presence is growing.

Our goal is simple:
to offer

the greatest selection of luxury products and services with the world's best customer experience.

Responsibilities:

The CS Associate will be responsible and accountable (but not limited) to the following roles and

responsibilities:

Identifying and assessing customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and

interactive communication

Build sustainable relationships and engage customers by taking the extra mile and

becoming a Consultant; help customers make a decision and generate revenue for the

Company

Aim at converting general inquiries into a sale
Aspire to bring customer delight in each and every interaction
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution