Welcome Host - dubai - Audemars Piguet

    Audemars Piguet
    Audemars Piguet dubai

    3 hours ago

    Description
    AP Brand and Watch Industry Proficiency
    Demonstrate mastery of AP brand fundamentals our rich history and heritage as well as the specificities of our products and services providing expert knowledge to clients
    Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
    Client Experience
    Provide a welcoming atmosphere that conveys warmth courtesy elegance and simplicity while taking care of clients well-being and actively listening to their needs offering personalized service
    Act as the clients primary point of contact coordinating all appointments and ensuring seamless transitions throughout their visit
    Ensure all clients are comfortable during their stay providing refreshments according to the AP guidelines and offering assistance with any requests
    Anticipate colleagues needs and proactively assist with any concerns
    Respond to client feedback both positive and negative with a focus on continuous improvement
    Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail
    Team relations
    Foster open and professional communication with the team to ensure a cohesive productive and professional team environment
    Maintain a positive and supportive attitude towards team members serving as a role model for client experience and service excellence
    Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met and to resolve any issues that may arise
    Business Performance and Development
    Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service
    Continuously seek ways to increase sales and improve the client experience working collaboratively with your team
    Participate in training and development programs to enhance hospitality and service skills and to stay up-to-date with industry trends and competitor offerings
    Continuously seek ways to enhance the AP brand and its reputation both internally and externally
    Actively contribute to the success of the boutique and the AP brand taking ownership and pride in all aspects of the role
    Participate in team meetings and events contributing to the success and cohesion of the team
    Operational Excellence
    Ensure compliance with all AP company policies procedures and guidelines including security and safety protocols
    Manage the boutiques client appointments schedule ensuring all appointments are efficiently scheduled and managed through AP platforms
    Utilize the CRM system to manage client information appointments and transactions ensuring its clean and accurate management guaranteeing safe handling and storage of all client-related information and taking appropriate measures to comply with APs data protection regulations
    Maintain accurate records of client interactions preferences and purchases utilizing this information to enhance the client experience
    Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions
    Identify and resolve operational issues escalating as needed to management
    Maintain the boutiques cleanliness and appearance throughout the day ensuring it meets AP standards
    Continuously seek ways to improve operational efficiency and effectiveness sharing insights and ideas with the team
    Ensure that all actions transactions and decisions are in line with AP company practices and legal requirements. Work with transparency integrity and respect for people and company property. Take accountability for all your actions
    Qualifications
    Minimum 2 years of experience in a similar position
    Experience in luxury watch industry is a plus
    Previous experience in managing client relationships and client experience in a luxury retail environment provide top quality service and handle complaints effectively
    Fluent English language skills are a must Arabic a plus
    Great sense of initiative
    Excellent interpersonal and organizational skills
    Excellent customer management skills
    Additional Information
    Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
    Audemars Piguet is an equal opportunity and affirmative action employer.

    Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

    Remote Work
    No
    Employment Type
    Full-time
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