Work Force Specialist with power BI and Genesis Experience - Dubai, United Arab Emirates - Global Career Heights HUMAN RESOURCES

Description

Ensures service levels and productivity goals are met. Implements and maintains workforce management platform.-

Provides all workload forecasting and consequent staffing planning to meet service goals.-

Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.-

Coordinates all reporting related to Workforce Management.-Develops and maintains scheduling processes for all agents.-

Serves as the resident expert on Workforce Management software package.-

Participates in strategic planning and goal development.-Integrates outbound dialer campaigns to support staffing levels.-

Oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.-

Develops presentations on recommendations and process implementations to senior management.-

1-2 Years UAE Experience is must

Job Type: Full-time

Salary: AED12,000.00

Job Types: Full-time, Permanent

Salary: AED12,000.00 per month

Ability to Commute:

• Dubai (Required)
  

Ability to Relocate:

• Dubai: Relocate before starting work (Required)