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- To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts.
- To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, secured, courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
- To have a thorough understanding and knowledge of all hotel related services and products have the ability to make recommendations to hotel guests.
- To supervise all aspects of key distribution and control according to policies and procedures of the hotel and to report any discrepancy immediately to Assistant/Security Manager.
- To maintain legible and accurate records of all control centre documents to include General Security Log, Key Control, Lost and Found and Visitor Passes.
- To continuously maintain and service all equipment related, or assigned, to the department, as specified in equipment manuals.
- To ensure that all hotel vehicles are properly maintained. To control the car log books, distribution of car keys, damages and kilometers driven per day.
- To review scheduled functions, group, or VIP arrivals and special events and to organize resources / needs accordingly.
- To be flexible with work hours, regardless of time, during day, or night, in order to personally facilitate security arrangements of cases that require special treatment and handling.
- To project at all times a positive and motivated attitude and exercise self control.
- To handle guest and ambassador inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To respond to any changes in the Security Department function as dictated by the hotel.
Security Supervisor - Ras Al Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
