CCNA - Technical Support Specialist Photo Video - Dubai, United Arab Emirates - Canon South Africa (Pty) Ltd

Description

Support Canon distributors, Channel Partners, and Canon end-users to achieve and maintain the optimum performance of nominated products. This includes responsibility for analyzing, documenting, testing, communicating, liaising, and ultimately solving product problems.

Problem resolution will be either from technical specialists' own knowledge or by appropriate and timely escalation to other Quality Assurance functions.

Report, recommend and take appropriate action regarding Photo Video product performance, technical marketing, and technical training matters.

Develop expertise so as to be the go to person for all Support information for the product categoryDesign and deliver technical training on Canon Photo & Video products as designated by the Service Head.

To Train, control, monitor and support the day-to-day technical support from CCNA Technical department.
To develop improved service delivery in line with CCNA Service directions.
To plan, develop and implement any specific project or strategy to develop the service provided by CCNA#J-18808-Ljbffr