Operations Coordinator - Dubai, United Arab Emirates - Tesla

Tesla

Verified Company

Dubai, United Arab Emirates

2 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

What to Expect

As an Enterprise Operations Coordinator you are responsible for facilitating day-to-day Operations with large Business customers, with a special focus on Leasing Companies.

You will work across the entire customer journey, from order processing to delivery, invoicing, cash collection and after-sales services. The main priority is to ensure smooth and seamless processes.

What You'll Do

Responsible for managing daytoday operations with large Business customers
Act as primary point of contact for Leasing Company's operations teams across Sales, Deliver and Service
Together with the Operations Manager you will be responsible for the definition and implementation of processes and procedures with leasing companies across all areas
Ordering
Delivery
Registration
Invoicing
Payment
Account and Driver Management
Supercharger
Overtheair upgrades
Returns
Renewals
BBG/RVG
Service
Play an active role on the quick adoption of digital tools eliminating need for human intervention such as the Tesla for Business Platform
Ensure leasing companies understand, adopt and comply with Tesla processes and procedures
Communicate to Leasing Companies all pertinent information about delivery, our products, services, pricing or any changes in process
Responsible for coaching, able to lead and mentor others through all operational processes
Work crossfunctionally with HQ and field Sales, Delivery, Service and support teams
Accountable for resolving operational issues affecting leasing companies and their drivers
Ensure operational contractual agreement terms are met by our customers with a particular focus on prompt payment to Tesla
Responsible for revenue recognition and final payment collection in collaboration with Sales & Delivery