Guest Relations Executive ArabicRussian Speaker - Abu Dhabi, United Arab Emirates - HILTON

Description

As Guest Relations Executive, you willdirectly address the needs of VIP Guests and inform other TeamMembers of VIP needs in order to ensure an exceptional Guestexperience. A Guest Relations Executive is responsible for managingthe first impressions of our Guests and, therefore, must performthe following tasks to the highest standards:

• Meet, greet and direct Guests whoenter the lobby area
• Serve as the main point ofcontact for VIP Guests and ensure hotel departments are fullybriefed on their requirements
• Seek verbalfeedback from customers on a regular basis and respond to all Guestqueries in a timely and efficient manner
• Serveas a point of contact for long-stay Guests of 14 days or longerensuring they feel comfortable and can ask advice or informationfrom Guest Relations
• Manage, record and resolvepromptly Guest or customer complaints
• Ensure avery high level of customer service is constantly maintained forReception, Lobby area and Level45
• Demonstrate athorough understanding of all facilities and services providedwithin the hotel and identify opportunities for up-selling andpromoting when appropriate
• Show creativity withideas regarding lobby/reception decoration at suitable seasonaltime periods in order to enhance the overall image and warmth ofthis area for the Guest
• Communicate with theLevel45 Manager and track and reward regular Guests for theirloyalty and creativity; choose rewards that meet Guest preferenceswhile remaining within the allocatedbudget
• Maintain good communication and workrelationships in all hotel areas
• Maintainstaffing levels to meet business demands
• Attendall Reception meetings and Level45Meetings
• Comply with hotel security, fireregulations and all health and safetylegislation
• Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
• Assist with otherdepartments, as necessary