Restaurant Manager - Dubai, United Arab Emirates - IIQAFGROUP

Description

• Coordinate daily Front of theHouse and Back of the House restaurantoperations
• Deliver superior service andmaximize customer satisfaction
• Respondefficiently and accurately to customercomplaints
• Regularly review product quality andresearch new vendors
• Organize and superviseshifts
• Appraise staff performance and providefeedback to improve productivity
• Estimatefuture needs for goods, kitchen utensils and cleaningproducts
• Ensure compliance with sanitation andsafety regulations
• Manage therestaurant's good image and suggest ways to improveit
• Control operational costs and identifymeasures to cut waste
• Create detailed reportson weekly, monthly and annual revenues andexpenses
• Promote the brand in the localcommunity through word-of-mouth and restaurantevents
• Recommend ways to reach a broaderaudience (e.g. discounts and social mediaads)
• Train new and current employees on propercustomer service practices
• Implement policiesand protocols that will maintain future restaurantoperations
  

Requirements

• Proven work experience as aRestaurant Manager, Restaurant General Manager, Hospitality Manageror similar role
• Proven customer serviceexperience as a manager
• Extensive food andbeverage (F&B) knowledge, with the ability to remember andrecall ingredients and dishes to inform customers and waitstaff
• Familiarities with restaurant managementsoftware, like OpenTable and PeachWorks
• Strongleadership, motivational and peopleskills
• Acute financial managementskills
• BSc degree in Business Administration;hospitality management or culinary schooling is aplus