Lead Doorman - Abu Dhabi, United Arab Emirates - Park Hyatt Abu Dhabi

Park Hyatt Abu Dhabi

Verified Company

Abu Dhabi, United Arab Emirates

6 days ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Summary

As a Head Doorman, you are responsible to provide professional and customer-focused service to our guests, ensuring their every visit will become a memorable one your role will include key responsibilities such as:

Offer consistently professional, friendly, warm, and engaging service
Ensure guests are greeted appropriately upon arrival in a warm manner
Open car doors for arriving and departing guests and escort them to the lobby
Forward all guest complaints or problems to the manager on duty
Ensure that an effective handover is made between duty shifts
Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
Establish, promote and maintain good public relations while meeting or exceeding guest expectations.

Qualifications:

Already based in the United Arab Emirates
Previous experience in a similar role will be an added advantage
Ability to work well with others in a guest and teamfocused environment
Verbal and written English language proficiency is required, with a second language helpful
Ability to stand on your feet for several hours