Executive Customer Relations Specialist Jobs in Dubai - Amazon

Description

Executive Customer Relations Specialist Jobs in DubaiDescription:Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels

Responsibilities:
a

• Drive technical investigations to identify root cause(s) and restore customers' trust in devices.

b

• Handle Product Safety cases escalated to Amazon leaders or the government bodies around Amazon branded devices.

c

• Dive deep into customer problems, building the entire history of customer contacts, to determine root cause(s).

d

• Contact customers directly to gather information for troubleshooting and root cause analysis.

Follow-up with customers until the issues are successfully resolved.


Requirements:
a-Fluency (spoken, reading and written proficiency) in English and Arabicb-A minimum of six months of experience in Customer Servicec-Experience in communicating technical concepts to a non-technical audience

#J-18808-Ljbffr