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- To offer welcome drinks and towels to check-in guests at the reception.
- To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.
- To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
- To be fully aware of and to report all guest comments or complaints.
- To be an ambassador of the hotel, in and outside the work place.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- Constantly strives to deliver a 5-star experience.
- Previous experience in luxury hospitality/customer service.
- Attention to detail.
- A warm and friendly character.
- Ability to work in a fast paced environment.
Lobby Hostess - Dubai, United Arab Emirates - SOFITEL
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Job Description
Qualifications