Senior Manager – Customer Service Center Jobs - Dubai, United Arab Emirates - Expo City

Description

Senior Manager – Customer Service Center Jobs | Expo City Dubai JobsFor More Top Organization Jobs Click HereJob Responsibilities

Lead with ECD Authority Senior Management to define and establish the Authority's Customer Service (CS) Centre Function and teamLead the fit-out and setup of the physical ECD Authority CS center in line with agreed designResponsible for managing and reporting against the allocated function budget to ECD Authority Senior ManagementManage the design and implementation of efficient customer service workflows with the aim of maximizing productivity levels and customer satisfaction in collaboration with the Business Development function

Job Requirements

Bachelor's Degree in Business Management or related fieldDemonstrate strong project planning and organisation skillsKnowledge of customer service6-10 years' experience in operations and/or customer service as well as:

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