Front Office Receptionist Russian Speaker - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Description

• Register and process check in forall arrivals.
• Handle guest checkoutsefficiently and professionally.
• Update guestinformation into the computer after a completecheck-in.
• Accountable for cashiering duties,foreign exchange transactions, night audits tasks and settlementupon Guests' departure.
• Handleswalk-in counter reservations at all times and process call inreservations when the room reservations section isclosed.
• Provide friendly and courteous serviceto guests and respond promptly to all requests and inquiries at alltime.
• Resolve guests' complaints/requests and liaise with the department concerned to ensureimmediate follow-up.
• Handle issuance of guestroom key cards and ensure effective control for guestsecurity.
• Check and convey message, mail, andpackage to Guests.
• Assist at the Informationcounter, Foreign Exchange, Night Audit, and, Business center, asand when assigned.
• Have knowledge of the hotelrate codes, package, segmentation, discounts, and how to handleeach.
• Handle safe deposit boxes in accordancewith policies and procedures.
  

Your Experience AndSkills Include

• Experience working as a Receptionistin 5* Hotels
• Customer-service & DataEntry experience.
• Multi-tasking andtime-management skills, with the ability to prioritizetasks.
• Proficient in Microsoft officesuite.
• Ability to work flexiblehours
• Highly responsible and reliable with aprofessional presentation