IT Business Analyst - Dubai, United Arab Emirates - Dicetek LLC

Description

• Support in the implementation ofCRM solutions tailored to optimize automotive sales and after-salesprocesses, resulting in streamlinedoperations.
• The candidate should have thoroughknowledge on below CRM capabilities.
• Lead andOpportunity Management
• 360-Degree CustomerInformation
• Casemanagement
• CustomerSurvey
• Integration with Dynamics 365 for fullsales and after sales process
• Integration withSocial Media platforms to captureleads
• Integration with Contact Centre Solutions(Genesys CX2)
• Leverage strong projectmanagement skills to oversee end-to-end project lifecycles, fromrequirement gathering to implementation, delivering solutions(Projects/ SCR's) on time and within budgetconstraints.
• Led cross-functional teams in thesuccessful execution of digital initiatives aimed at enhancingcustomer engagement and boosting sales performance withinthe