Operations Senior Manager - dubai - MIRAL

    MIRAL
    MIRAL dubai

    1 week ago

    Description
    Opportunity for UAE Nationals holding a Family Book.

    Miral Experiences is a region's leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi.

    Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros.

    World Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB Yas Island Abu Dhabi, and TeamLab Phenomena Abu Dhabi, and CLYMB Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

    Job Scope
    Supervise and evaluate Operations team
    Manage colleagues to include on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans
    Recruit efficient colleagues, develop and train them for future leaders
    Ensure that all colleagues are effectively multi‑skill and cross trained to support fluctuating business needs at all locations
    Openly communicate appropriate and useful information through various channels to include department meetings and briefings
    Ensure department policies, procedures and performance standards are being implemented and maintained through their area
    Review departmental policies, procedures and performance standards to ensure these are up to date, correct and purpose changes as appropriate to ensure high levels of customer services
    Review departmental health & safety documents on a timely basis
    Review accuracy of checklists and records completed in their area and analyze as needed
    Work with management colleagues to establish department budget and set yearly goals to achieve maximum sales and net revenue
    Develop strategies for the efficient use of staff within and between departments
    Coordinate any inventory/stock take activities required in the area ensuring sufficient stock always remains on hand and reducing stock loss/wastage
    Generate financial and attendance reports as required for daily, weekly, monthly and yearly periods using MS Excel and BOS ticket systems
    Lead and contribute to meetings and presentations as required
    Develop and maintain effective working relationships with colleagues, partners & third‑party stakeholders
    Work closely with other departments to coordinate promotions that increase attendance
    Contribute to company KPI's and objectives by providing guest service information, recommendations to strategic plans and reviews
    Monitor accuracy in external & internal audits
    Assure compliance with all contracts and agreements
    Identify financial and operational opportunities which will maximize profit and efficiency for the business
    Assist in planning all future operations that might need to meet the anticipated increased attendance growth
    Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper
    Implement strategies to improve operational systems
    Prepare the annual operating and capital budget
    Produce a monthly status report for KPI's
    Ensure that all Operation department colleagues provide the best possible services to the guest
    Identify trends managing passive income streams and make recommendations for improvement
    Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues
    Ensure that corrective action is taken where discrepancies are found in the business
    Participate in daily operations alongside colleagues setting a positive example
    Foster a harmonious atmosphere among colleagues in their area and bring team members together through team activities
    Complete any additional tasks provided by the line manager
    Participate in the duty manager program
    Assist in other Departments when Needed e.g. Guest Services/Retail
    Role Essentials
    UAE National holding a Family Book
    Excellent interpersonal and communication skills
    Strong leadership skills with ability to tactfully handle stressful situations
    Excellent guest services and decision‑making skills
    Negotiate and resolve conflicts
    Maintain confidentiality and respect and observe company protocols
    Computer skills, able to prepare reports in Excel, presentations in PowerPoint
    Must be comfortable working in challenging outdoor weather conditions
    Role Desirables
    5 years in guest facing role
    Develop team for social and cultural events
    Ability to speak additional languages
    Fluency in English, written and spoken
    Don't hesitate to apply and join the Operations Team at Yas Water World Abu Dhabi
    Miral Experiences
    #J-18808-Ljbffr

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