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- Understand the key principles ofACCOR'S Pricing Strategies and RevenueManagement
- Retail, Corporate, Leisure, Group,Other
- Rate Restrictions, hurdles andavailabilities
- Maximiserooms revenue through the conversion of telephone calls intosales
- Utilize effective upsellingtechniques
- Understand and take reservations tosupport the revenue management strategies employed by the RevenueManagement leader in thehotel
- Be fluent on allhotel products and services
- Handle emailspertaining to rooms reservations
- Be fullyconversant with all market segments and rate plans used across alldistribution channels
- Be flexible in salestechnique through offering the right product to the right customerat the right time
- Handlecustomer queries and complaints relating to RoomsReservations
- Co-host dinners/special eventswith the Sales Team and be involved in client entertainment asrequired
- Identify Sales opportunities throughindividuals, Corporate Accounts, Wholesalers and Travel Managementcompanies
- Responsible for effectiveimplementation and compliance with ACCOR'S CoreReservation Standards
- Achieve targeted goals inthe LQA Hotel Mystery Shoppingcalls
- Maintain accuracyand cleanliness of the PMS Database
- Ensuremarket segmentation is accurate for eachreservation
- Create hierarchies/relationshipsbetween CorporateAccounts
- Ensurereservations meet the property standards in terms of accuracy ofdata and guest satisfaction
- Completeunderstanding and effective execution of current and new RM tools.Includes Opera PMS.
- Be involved in all propertyPMS Conversions
- Completeunderstand and effective use of the Hotel's telephonesystem
- Maintain the Reservationcorrespondence
- Support the Reservations Managerand/or Revenue Management leader with special projects asrequired.
Reservations Agent - Abu Dhabi, United Arab Emirates - Hotel Chadstone Melbourne MGallery
Description
Key Roles &Responsibilities