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- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
- Minimum 1-2 years' experience in a similar role, within an international brand.
- Prior experience working with Opera and other related systems.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
- Fluency in English; additional languages are a plus.
Front Office Supervisor - Dubai, United Arab Emirates - SWISSOTEL
Description
Job Description
Front Office Supervisor
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What you will be doing:
Qualifications
Additional Information