Senior Account Manage - Abu Dhabi, United Arab Emirates - CAREEM

Description

As a Senior Account Manager, you will beresponsible for nurturing and expanding relationships with our keyaccounts. Your primary focus will be on driving business growth,ensuring client satisfaction, and managing daily activities toachieve mutually beneficialoutcomes.

Responsibilities

• AccountManagement:
  • Build and maintain strongrelationships with key accounts.
  • Understand theunique needs and goals of each account and develop tailoredstrategies to meet them.
  • Act as the main pointof contact for key clients, addressing their inquiries and concernspromptly.
• BusinessGrowth:
  • Develop and implement account plans todrive revenue growth.
  • Identify upsell andcross-sell opportunities to maximize accountvalue.
  • Collaborate with internal teams todeliver solutions that align with clientobjectives.
• DailyOperations:
  • Coordinate with the operations teamto ensure smooth daily activities and orderfulfillment.
  • Monitor and manage accountperformance, addressing any issuesproactively.
  • Work closely with cross-functionalteams to resolve operationalchallenges.
• DataAnalysis:
  • Utilize data and analytics to trackaccount performance and identify areas forimprovement.
  • Provide regular reports andinsights to clients, demonstrating the value of ourservices.
• CustomerSatisfaction:
  • Ensure a high level of clientsatisfaction through effective communication and servicedelivery.
  • Handle escalated issues promptly andwork towardsresolution.