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Ras Al Khaimah City

    Reservation Agent - Ras Al Khaimah, United Arab Emirates - IHG - INTERCONTINENTAL HOTELS GROUP

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    Description
    • Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
    • Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
    • Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
    • Liaise and communicate special requirements to other departments e.g. Cots, VIP's and late arrivals and guest transportation.
    • Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
    • Record and manage bookings that failed to arrive (No Show).
    • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
    • Process and confirm guest room reservations made by clients.

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