Technical Manager - Dubai, United Arab Emirates - Group Lotus

Group Lotus
Group Lotus
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Location:
Dubai, DU, AE- Department: Date: 11 Apr 2024- Description:


  • Technical Manager

Permanent

Dubai

About the role
We have an exciting new opportunity for a Technical Manager to join the team.


This is a newly created role where you will be a key figure in ensuring the highest level of technical service and support for Lotus vehicles within the APAC & MEAI region.

This role demands a strategic mindset to plan, monitor, and deliver comprehensive technical support services, ensuring that Lotus' reputation for quality and excellence is consistently upheld at every customer touchpoint.


Key responsibilities include:

  • Develop, refine, and implement comprehensive strategic plans for regional technical support services, perfectly aligning with both global standards and specific regional needs, to ensure Lotus' technical excellence is consistently upheld.
  • Lead, inspire, and manage a dedicated team of technical experts to provide exceptional support and troubleshooting for Lotus vehicles. Ensure that all technical queries and concerns are addressed promptly, efficiently, and to the highest standard.
  • Engage with colleagues across various departments to guarantee that existing and potential technical issues within the region are swiftly addressed with solutions that tackle the root cause.
  • Collaborate with Lotus dealerships to significantly enhance service and workshop processes, ensuring alignment with both our high standards and those of our customers. Develop action plans to ensure continuous improvement.
  • Analyse and report on technical issue, diagnostic and breakdown data to report to the superior and propose recommendations/ solutions to resolve root cause issues. Work in collaboration with the Warranty, Parts, CRM, Quality, Technical, and Training departments to cultivate a positive brand image and elevate customer satisfaction.
    Knowledge, skills and experience

Essential

  • Proven experience in a similar job with a deep knowledge of the automotive industry and technical service management.
  • Significant and certified EV technical experience and knowhow.
  • Extensive knowledge of diagnosis tools and reports.
  • Superior communication, influence and negotiation skills to productively engage with key stakeholders and build long lasting relationships.
  • Passionate about leading exceptional customer experience standards.
  • Resilient: Thrives whilst working in a fastpaced environment, under pressure and to strict deadlines without compromising on accuracy and attention to detail.
  • Exceptional stakeholder management skills and knowledge of APAC & MEAI market dynamics.
  • Result and target driven.
  • Confident in working with Microsoft Office (Excel, PowerPoint).
  • Excellent communication skills; verbal and written.

Desirable

  • Degree qualification in Engineering or equivalent
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