No more applications are being accepted for this job
Quality Assurance Specialist Jobs in Sharjah - Commercial Bank of Dubai
Description
Quality Assurance Specialist Jobs in Sharjah | CBD CareersDescription:
Evaluate and monitor the quality of calls, web chat, facebook handling, and Transaction audit and product applications for contact Centre staff while providing feedback and coaching for improvementJob Responsibilities:
Call monitoring, coaching and feedback to CCAs responsibility for delivery of the defined customer experience in every call.
Evaluate overall quality of calls for the center and make necessary recommendations to raise the standard.
Provide daily/weekly MIS of call monitoring, coaching and feedbackWork closely with Quality Call Supervisor to maintain the data for calls and errors.
Job Requirements:
Bachelors Degree in a Finance/Commerce discipline2 to 3 years' experience in banking/ customer service
#J-18808-Ljbffr