Telecommunication Agent - Dubai, United Arab Emirates - ALL - Accor Live Limitless

Description

• • Manage andoperate the hotel's telephone switchboardefficiently.
  • Answer all incoming calls promptlyand professionally, following established protocols andstandards.
  • Direct calls to the appropriatedepartment orindividual.
• GuestServices:
  • Provide a warm and welcomingexperience to guests during phoneinteractions.
  • Assist guests with inquiries,requests, and information related to the hotel's facilitiesand services.
  • Handle wake-up calls, roomservice orders, and other guest requests through thephone.
• CommunicationCoordination:
  • Coordinate with other hoteldepartments to ensure effective communication and guestsatisfaction.
  • Relay messages accurately andpromptly between guests and hotelstaff.
• TechnologyManagement:
  • Operate and maintaintelecommunication equipment andsystems.
  • Troubleshoot basic technical issuesand escalate problems to the Telecommunications Manager whennecessary.
• EmergencyResponse:
  • Act as a communication hub duringemergencies, ensuring effective and timely dissemination ofinformation.
  • Follow established emergencyprocedures and assist in coordinating responseefforts.
• QualityAssurance:
  • Uphold high standards ofprofessionalism, courtesy, and efficiency in allcommunications.
  • Monitor and maintain thequality of phone services to meet or exceed guestexpectations.
• RecordKeeping:
  • Keep detailed and accurate records ofguest interactions and requests.
  • Generatereports as required by the Telecommunications Manager or otherhotelmanagement.

Qualifications

Highschool diploma or equivalent.

• Previous experience in atelecommunications or customer service role ispreferred.
• Excellent communication andinterpersonal skills.
• Proficiency in usingtelephone systems and basic computerapplications.
• Ability to remain calm andfocused during high-pressure situations.
• Strongproblem-solving skills and attention todetail.