Client Solutions Lead - Dubai, United Arab Emirates - Starling Bank

Description

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success in the UK, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine's technology.

Who are Engine by Starling

Engine is the technology arm of Starling Bank, headquartered in London with offices in Dublin, Sydney, Dubai and the UK. This role will be based in Dubai but may include travel.

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our place of work in Dubai so that we're able to interact and collaborate in person, ideally 4/5 days per week in office.

Travel (including international) will likely be necessary depending on the client and nature of the engagement.

About the role

We are seeking a Client Solutions Lead within the Client Solutions Division to be part of the core Engine team working to establish, grow and scale our Middle Eastern business and ensure the successful implementation of the Engine Platform for our clients in the region. The role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine's client lifecycle: business development, client discovery and client implementation. 

Based in one of Engine's regional offices, Dubai, you will contribute to growing the list of potential clients in the region, as well as working closely with Product and Engineering to help shape Engine's product roadmap to support these clients. You will develop strong relationships with our consulting and implementation partners. The role will also include driving the delivery and successful implementation of the Engine platform for our clients in the Middle East. 

We're looking for a versatile, adaptable individual, who enjoys the challenge of a varied and collaborative role. You'll enjoy problem solving, getting to the detail, helping new clients launch successful new and modern propositions and businesses, and supporting our clients throughout their transformation journeys. 

What you'll get to do:

• Be instrumental in the success of the global Engine business as it scales, sharing your learnings from the region with the central and other regional Business Development and Client Solutions functions
• Create and maintain strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation
• You will be joining a fast growing team that works across the region, and can expect international travel.
• We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world.

Client Discovery & Delivery:

• Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client
• Work with our Product and Engineering teams to lead the Discovery and Implementation phases to agree on product and platform requirements
• As Engine grows in the region, support clients and drive successful Engine implementation programmes using your programme management and product knowledge, including supporting the programme transition from delivery (including design, iterative build and testing) into go-live.

Business development:

• Support early stage conversations, lead client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in the region. 
• Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership. 
• Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.

Read more about our Client Consultant, Cam Jarvis's, time here:

Requirements

Your background

• You have a strong, client centric  product mindset and have worked in client facing roles in banking, consulting, or at a technology company (7+ years experience)
• You have deep experience in financial services, possibly within the Middle East region 
• You have strong experience supporting the delivery of large-scale, complex programmes 
• You have experience creating business, either through selling to large organisation
• You can rapidly understand client problems and present solutions in a structured and informative manner
• We are looking for someone who will be excited by the potential for Engine's technology to transform banking in the Middle East

Your skills

• Inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
• Can apply a structured approach to complex or ambiguous problems, managing a team to drive outcomes
• Have a technical aptitude and curiosity
• Are self motivated and are able to work in a highly autonomous environment
• Are comfortable presenting to c-suite stakeholders, leading workshops and discovery sessions
• Can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• Are flexible in your approach to delivery, our teams tend to be hands on and work in an Agile way without being wedded to any particular methodology

We are looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world.

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial video interview with someone from the BD or Client team - 45 mins
• More in depth interview with some more from the BD and/or Client team - 60 mins
• Final Interview with CDO / CCO ~45 minutes

Benefits

About Us

You may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.