Manager - Business Performance - Dubai, United Arab Emirates - Involved Solutions

Description

Leading family group in Dubai is hiring someone to define, measure, report Finance Shared Services verticals' KPIs, SLAs, Reverse SLAs and other benchmarks in improving Shared Service teams performance and customer satisfaction metrics. Publish the regular stakeholder reporting and lead review candence.

The role:
KPIs & SLAs

• Define Key Performance Indicators for the verticals to measure performance in line with industry benchmarks that covers all levels within the function
• Define Service Level and Reverse Service Levels for all the delivery channels and services.
• Roll out the KPIs and SLAs after necessary approvals.

Monitoring & Dashboards

• Manage creation of Reports, dashboards to create visibility on KPIs and SLAs
• Automate reports and dashboards to provide real time, efficient and accurate data to key stakeholders
• Display performance dashboards using the monitors for realtime compliance for the towers as well as team members in the department

Reporting

• Define reporting and review cadence within Finance and Internal Customer Stakeholders
• Finalize Reporting pack and publish the pack to MD and CM offices
• Continue to work technology to develop automated reports, dashboards that highlight performance and exceptions

Experience you will have:

• Minimum 6-10 years of relevant experience in a similar role
• Will come from a shared services or COE environment
• Have strong reporting experience
• Strong finance background