Accounts Receivable, Debt Collections Manager - ras al khaymah - Experts Group International

    Experts Group International
    Experts Group International ras al khaymah

    2 days ago

    Description
    Position Title
    Accounts Receivable Bad Debt Collection Project Manager
    (12 months contract)
    Reporting Line
    Finance Director
    Role Purpose

    The Accounts Receivable Bad Debt Collection Project Manager is responsible for designing, implementing, and managing a comprehensive and disciplined bad debt recovery program for 2026.

    The role focuses on coordinating commercial recovery activities, agent commission recoveries, historical bad debt tracking (including bounced checks), third-party collection agency management, legal case oversight, and structured monthly reporting for senior finance leadership and internal audit.

    This is a highly cross‑functional role requiring strong project management capability, financial control discipline, and stakeholder coordination to ensure full visibility, accountability, and performance across all bad debt recovery initiatives.

    Key Responsibilities

    • Bad Debt Recovery Program Design & Governance
    Design and implement an end-to‑end bad debt recovery framework covering all recovery streams.
    Establish governance structures, operating cadence, timelines, and accountability models.
    Define standardized processes, controls, escalation paths, and performance metrics.
    Ensure alignment with finance policies, internal audit requirements, and legal considerations.

    • Commercial Recovery Coordination
    Consolidate and document existing commercial recovery activities.
    Translate recovery actions into a structured, trackable program with defined deliverables.
    Monitor progress, effectiveness, and outcomes of commercial‑led recovery efforts.
    Ensure effective handovers between commercial, finance, collections, and legal teams.

    • Agent Recovery & Commission Offset Management
    Design and manage agent recovery mechanisms, including commission offsets where applicable.
    Establish clear tracking of recoverable amounts, executed recoveries, and outstanding balances.
    Ensure transparency, auditability, and accuracy of recovery calculations.
    Coordinate with sales operations and payroll teams as required.

    • Historical Bad Debt & Bounced Check Tracking
    Develop and maintain centralized trackers for historical bad debts and bounced checks.
    Ensure cases are properly documented, assigned, and actively monitored.
    Track aging, recovery status, write‑offs, and next actions.
    Provide clear visibility of recovery progress and outcomes.

    • Third‑Party Collection Agency Oversight
    Manage relationships with external collection agencies.
    Track case allocation, recovery progress, and agency performance.
    Ensure compliance with contractual, regulatory, and ethical standards.
    Produce consolidated reporting on agency effectiveness.

    • Legal Case Coordination
    Maintain a register of all bad debt cases escalated to legal action.
    Track case status, timelines, expected outcomes, and financial exposure.
    Liaise with legal counsel and internal stakeholders to ensure accurate updates.
    Integrate legal recovery activity into overall recovery reporting.

    • Reporting & Internal Audit Support

    Produce structured monthly management reports covering:
    Recovery performance by stream
    Progress against targets
    Risks, issues, and escalations
    Forecasted recoveries
    Support internal audit requirements by ensuring data accuracy, traceability, and compliance.
    Act as a primary point of contact for audit‑related queries linked to bad debt recovery.

    • Performance Monitoring & Continuous Improvement
    Define KPIs and dashboards to track recovery performance.
    Identify inefficiencies, control gaps, or risks and recommend improvements.
    Drive continuous improvement in recovery processes, tracking discipline, and reporting quality.
    Key Deliverables
    End‑to‑end Bad Debt Recovery Program Plan
    Centralized recovery trackers (commercial, agents, bounced checks, agencies, legal cases)
    Monthly management and internal audit reports
    Defined governance model and recovery cadence
    Skills & Experience Required
    Technical & Professional Skills
    Strong background in accounts receivable, collections, or credit control
    Proven project management experience within a finance or recovery environment
    Solid understanding of bad debt recovery processes, including legal escalation
    Strong data tracking, reporting, and financial control mindset
    Experience working with internal audit and compliance teams
    Soft Skills
    Excellent stakeholder management and cross‑functional coordination
    High attention to detail with a structured, disciplined approach
    Strong written and verbal communication skills
    #J-18808-Ljbffr
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