Business Development Officer - Abu Dhabi, United Arab Emirates - First Abu Dhabi Bank

Description

Job Description

Core Responsibilities

Sales

• Identify and understand the needs of the customer.
• Manages selling of products to target customer segments in a professional manner.
• Ensures accuracy of all bank forms and documents executed by the customer.
• Ensures optimal utilization of all sales tools and resources.
• Documents and maintains all records of sales activities and provide updates as per requirement.
• Administers all sales process and maintain records for same.
• Ensures assigned sales targets and budgets are met.
• Manages various documents for all sales sources efficiently.
• Participates in all departmental meetings and product training.

Customer Service

• Administers and ensures compliance to all sale objectives.
• Monitors all customer queries and ensure timely response to all issues.
• Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.
• Ensures timely processing of all initiated customer transactions.
• Maintains and updates knowledge on applicable FAB products and services.
• Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.

Internal Collaboration

• Adheres to service level targets and coordinates with other departments to meet client service expectations.
• Engages with key stakeholders including Operations, Technology, Branches, and Legal etc. to deliver timely and effective level of client experience to FAB customers.

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Qualifications

• Minimum high school diploma
• Proven experience as a telesales representative or within a sales/customer service role
• Track record of successfully meeting sales quote, preferably via phone
• Good knowledge of relevant computer systems such as CRM Systems and telephony systems
• Excellent communication and interpersonal skills
• Outstanding negotiation skills